Refund Policy
At Shore & Grain LLC, we take pride in creating handcrafted wood products and want you to be satisfied with your purchase.
Returns
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Returns are accepted within 30 days of delivery.
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Items must be unused and in their original condition.
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Custom or personalized items are non-refundable unless they arrive damaged or defective.
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Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can assist you promptly.
Refunds
Once your returned item is received and inspected, we will notify you if your refund has been approved. Approved refunds will be issued to the original method of payment.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.
Contact Us
For questions regarding returns or refunds, please contact:
Shore & Grain LLC
Email: shoreandgrain@gmail.com
Phone: (732) 620-0871
Effective Date: July 25, 2026